Frequently Ask Questions

FAQS

How long does installation take?

Most residential installations take 1–3 days, depending on the size of the area, the flooring type and the level of subfloor preparation required. Larger or more complex projects may take longer.

Can hybrid flooring be installed over tiles?

Yes — hybrid flooring can often be installed directly over tiles as long as the subfloor is level, stable and properly prepared. Floortek will assess the site and recommend levelling if needed

Do you remove existing flooring?

Yes. Floortek provides full flooring removal, including carpet, vinyl, laminate, timber and tiles, along with complete subfloor preparation.

Is engineered timber suitable for large spaces?

Absolutely. Engineered timber is more stable than solid hardwood, making it ideal for large, open-plan areas where temperature and humidity can fluctuate.

Do you offer commercial flooring?

Yes — Floortek works with builders, developers, property managers and commercial clients across South East Queensland. We handle offices, retail, hospitality, insurance repairs and multi-site projects.

Do you offer warranties?

Yes. All flooring products come with manufacturer warranties, and Floortek provides a workmanship guarantee on all installations.

Can you install flooring on stairs?

Yes — we install flooring on stairs, including matching nosing, trims and edge profiles for a seamless finish.

Do you offer showroom consultations?

Yes — showroom consultations are available by appointment for homeowners, designers and builders. Clients can view samples in natural light and receive personalised advice.

Do you provide moisture testing?

Yes. Moisture testing is performed when required to ensure the subfloor is suitable for installation and to protect long-term product performance.

Can flooring be installed in apartments?

Yes — we regularly install flooring in apartments. We can advise on acoustic underlay, strata requirements and compliance with building regulations.

Do you offer product samples?

Yes — samples are available in the showroom or can be arranged for take-home comparison.

How do I maintain hybrid flooring?

Hybrid flooring is low-maintenance. Regular sweeping and damp mopping with approved cleaners is recommended. Avoid abrasive tools and steam mops.

How do I maintain engineered timber?

Use manufacturer-approved cleaning products, avoid excessive moisture and follow recommended maintenance schedules for oiled or lacquered finishes.

Is vinyl plank flooring waterproof?

Vinyl plank is highly water-resistant, making it suitable for kitchens, laundries and high-traffic areas. It is not recommended for areas with standing water.

Can you match trims and transitions?

Yes — we supply and install matching trims, scotia, stair nosing and transition pieces for a cohesive finish.

Do you work with builders and designers?

Yes — Floortek is trusted by renovation builders, interior designers and construction companies for consistent quality and reliable timelines.

Do you work with builders and designers?

Yes — Floortek is trusted by renovation builders, interior designers and construction companies for consistent quality and reliable timelines.

Do you offer insurance repair work?

Yes — we work with insurers and builders to replace flooring damaged by water, impact or other events.

Do you install underlay?

Yes — we supply and install acoustic, thermal and comfort underlays depending on the flooring type and building requirements.

Can you help me choose the right flooring?

Absolutely. Our team provides expert product recommendations based on your lifestyle, budget, design goals and site conditions.

Can you help me choose the right flooring?

Absolutely. Our team provides expert product recommendations based on your lifestyle, budget, design goals and site conditions.

How do I get a quote?

You can request a quote via our website, book a showroom appointment or arrange a site inspection.

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